[{"data":1,"prerenderedAt":218},["ShallowReactive",2],{"content-\u002Ffeatures\u002Fmaintenance":3},{"id":4,"title":5,"add_ons":6,"body":7,"comparison":25,"cta":46,"description":49,"extension":50,"faq":51,"feature_matrix":6,"features":6,"features_subtitle":6,"features_title":6,"hero":6,"hero_spotlight":68,"integrations":81,"layout":6,"meta":104,"navigation":32,"path":105,"personas":106,"plan":140,"plans":6,"process":144,"related_features":163,"sections":6,"seo":177,"show_cta":30,"showcase":178,"stem":202,"trust_bar":203,"__hash__":217},"content\u002Ffeatures\u002Fmaintenance.md","Maintenance — SAMRISK",null,{"type":8,"value":9,"toc":19},"minimark",[10,15],[11,12,14],"h2",{"id":13},"why-it-matters","Why it matters",[16,17,18],"p",{},"Maintenance gets tracked everywhere except where it should be. A WhatsApp message. A scribbled note. A text message to the on-call engineer. SAMRISK puts maintenance requests and schedules alongside the building they belong to — visible to the team, audit-trail preserved, photos captured.",{"title":20,"searchDepth":21,"depth":21,"links":22},"",3,[23],{"id":13,"depth":24,"text":14},2,{"title":26,"rows":27},"Why not just use a maintenance ticketing system?",[28,33,36,39,41,44],{"aspect":29,"spreadsheet":30,"generic":31,"samrisk":32},"Linked to the building",false,"Manual",true,{"aspect":34,"spreadsheet":30,"generic":35,"samrisk":32},"Reactive + preventive in one place","Limited",{"aspect":37,"spreadsheet":30,"generic":38,"samrisk":32},"Photo evidence captured","Add-on",{"aspect":40,"spreadsheet":31,"generic":35,"samrisk":32},"Recurring schedules",{"aspect":42,"spreadsheet":30,"generic":43,"samrisk":32},"Contractor assignment","Yes",{"aspect":45,"spreadsheet":30,"generic":30,"samrisk":32},"Linked to fire-safety inspections",{"headline":47,"subhead":48},"Stop tracking maintenance in WhatsApp","Available from Pro plan. Free tier covers 1 building.","Reactive maintenance requests plus preventive scheduled work. Priority, assignee, photo evidence, sign-off — for every job.","md",{"items":52},[53,56,59,62,65],{"q":54,"a":55},"How is this different from tasks?","Tasks are planned project-style work — kanban, recurring, your team. Maintenance is reactive — ad-hoc problems, often involving external contractors. Both live in SAMRISK; they just have different audiences and UX.",{"q":57,"a":58},"Can I link to a contractor?","Yes. Each request can reference a contractor from your directory. The contractor's insurance and certification status surface automatically.",{"q":60,"a":61},"Can tenants report problems without a SAMRISK login?","Public tenant reporting (parallel to the visitor logbook flow) is on our roadmap. Today, anyone with building access can file — typically staff or contractors.",{"q":63,"a":64},"Are SLAs tracked?","Priority drives display ordering today, not strict SLA enforcement. We're planning SLA-based escalation alerts in a future release.",{"q":66,"a":67},"Can I attach photos from a phone?","Yes. Mobile-first. Open the request, tap \"add photo\", camera opens. Done.",{"eyebrow":69,"headline":70,"highlight_word":71,"subhead":72,"trust_note":73,"cta":74},"OPERATIONS","Maintenance, requested and tracked.","requested and tracked","Reactive requests on one side, preventive schedules on the other. Priority, assignee, photos, sign-off — for every job.","Photo evidence and sign-off on every job.",{"primary":75,"secondary":78},{"label":76,"to":77},"Start free","https:\u002F\u002Fapp.samrisk.co.uk\u002Fsignup",{"label":79,"to":80},"See all features","\u002Ffeatures",{"title":82,"items":83},"Connects with the rest of SAMRISK",[84,88,92,96,100],{"name":85,"description":86,"icon":87},"Tasks","Maintenance requests live alongside tasks per building.","i-lucide-check-square",{"name":89,"description":90,"icon":91},"Fire safety","Failed inspections auto-spawn maintenance requests.","i-lucide-flame",{"name":93,"description":94,"icon":95},"Contractors","Assign requests to your vetted contractors.","i-lucide-hard-hat",{"name":97,"description":98,"icon":99},"Calendar","Schedule due dates on the calendar.","i-lucide-calendar",{"name":101,"description":102,"icon":103},"Webhooks","Push request status to your FM system.","i-lucide-webhook",{},"\u002Ffeatures\u002Fmaintenance",{"title":107,"items":108},"Built for the people doing the work",[109,117,124,132],{"title":110,"description":111,"icon":112,"bullets":113},"Tenant \u002F occupant","Reports problems they encounter.","i-lucide-user",[114,115,116],"Public form","No login required","Auto-routing",{"title":118,"description":119,"icon":95,"bullets":120},"Site supervisor","Triages and assigns reactive work.",[121,122,123],"Priority view","Bulk actions","Cross-building view",{"title":125,"description":126,"icon":127,"bullets":128},"Maintenance team","Receives and completes assigned work.","i-lucide-wrench",[129,130,131],"Personal queue","Mobile-friendly","Photo evidence",{"title":133,"description":134,"icon":135,"bullets":136},"Contractor","Receives requests, signs off completed work.","i-lucide-truck",[137,138,139],"Per-assignment view","Sign-off flow","Invoicing-ready",{"free":141,"pro":142,"business":142,"enterprise":142,"note":143},"no","included","Maintenance requests are available from the Pro plan upwards.",{"title":145,"steps":146},"A typical reactive request",[147,151,155,159],{"title":148,"description":149,"icon":150},"Filed by anyone with building access","One short form. Category, priority, description, photo.","i-lucide-message-square-plus",{"title":152,"description":153,"icon":154},"Manager acknowledges and assigns","Triage the priority. Assign to staff or contractor.","i-lucide-user-check",{"title":156,"description":157,"icon":158},"Work happens","Status moves to \"in progress\". Assignee adds notes.","i-lucide-tool",{"title":160,"description":161,"icon":162},"Sign off and close","Resolution notes plus optional photo.","i-lucide-check-circle-2",{"title":164,"items":165},"Pairs well with",[166,169,173],{"title":85,"description":167,"icon":87,"to":168},"Planned work alongside reactive requests.","\u002Ffeatures\u002Ftasks",{"title":170,"description":171,"icon":95,"to":172},"Contractors & permits","Vet your maintenance contractors.","\u002Ffeatures\u002Fcontractors-and-permits",{"title":174,"description":175,"icon":91,"to":176},"Fire safety register","Failed inspections create maintenance requests.","\u002Ffeatures\u002Ffire-safety",{"title":5,"description":49},{"title":179,"items":180},"Reactive and preventive in one place",[181,191],{"eyebrow":182,"title":183},"REQUESTS",{"Reactive":184,"description":185,"bullets":186,"visual":127,"visual_label":182},"anyone can flag a problem","Tenant complains about a broken radiator. Staff spots a leaking pipe. Anyone with building access files the request — a manager triages and routes it.",[187,188,189,190],"Open to anyone in the building","Category, priority, description, photos","Status flows Open → Acknowledged → In Progress → Completed","Optional assignee — internal staff or contractor",{"eyebrow":192,"title":193},"SCHEDULES",{"Preventive":194,"description":195,"bullets":196,"visual":201,"visual_label":192},"schedule the work before it breaks","Boiler service every quarter. Lift inspection every six months. Set up a schedule and SAMRISK generates the maintenance request when it's due.",[197,198,199,200],"Recurring schedules per equipment type","Auto-spawns requests on the due date","Notifies the right contractor or staff member","Stays linked to the equipment it serves","i-lucide-repeat","features\u002Fmaintenance",{"stats":204},[205,208,211,214],{"value":206,"label":207},5,"Status states",{"value":209,"label":210},4,"Priority levels",{"value":212,"label":213},6,"Categories",{"value":215,"label":216},"Recurring","Preventive schedules","9Z3gOuzkNA6G4OAEaVkmnXwhPxR3pRRCTaYg0H5kcvA",1779029146747]