OPERATIONS
Maintenance, requested and tracked. requested and tracked
Reactive requests on one side, preventive schedules on the other. Priority, assignee, photos, sign-off — for every job.
Photo evidence and sign-off on every job.
Reactive and preventive in one place
REQUESTS
{ "Reactive": "anyone can flag a problem", "description": "Tenant complains about a broken radiator. Staff spots a leaking pipe. Anyone with building access files the request — a manager triages and routes it.", "bullets": [ "Open to anyone in the building", "Category, priority, description, photos", "Status flows Open → Acknowledged → In Progress → Completed", "Optional assignee — internal staff or contractor" ], "visual": "i-lucide-wrench", "visual_label": "REQUESTS" }
SCHEDULES
{ "Preventive": "schedule the work before it breaks", "description": "Boiler service every quarter. Lift inspection every six months. Set up a schedule and SAMRISK generates the maintenance request when it's due.", "bullets": [ "Recurring schedules per equipment type", "Auto-spawns requests on the due date", "Notifies the right contractor or staff member", "Stays linked to the equipment it serves" ], "visual": "i-lucide-repeat", "visual_label": "SCHEDULES" }
A typical reactive request
Filed by anyone with building access
One short form. Category, priority, description, photo.
Manager acknowledges and assigns
Triage the priority. Assign to staff or contractor.
Work happens
Status moves to "in progress". Assignee adds notes.
Sign off and close
Resolution notes plus optional photo.
WHO IT'S FOR
Built for the people doing the work
Tenant / occupant
Reports problems they encounter.
- Public form
- No login required
- Auto-routing
Site supervisor
Triages and assigns reactive work.
- Priority view
- Bulk actions
- Cross-building view
Maintenance team
Receives and completes assigned work.
- Personal queue
- Mobile-friendly
- Photo evidence
Contractor
Receives requests, signs off completed work.
- Per-assignment view
- Sign-off flow
- Invoicing-ready
COMPARISON
Why not just use a maintenance ticketing system?
| Spreadsheet | Generic PM tool | SAMRISK | |
|---|---|---|---|
| Linked to the building | Manual | ||
| Reactive + preventive in one place | Limited | ||
| Photo evidence captured | Add-on | ||
| Recurring schedules | Manual | Limited | |
| Contractor assignment | Yes | ||
| Linked to fire-safety inspections |
INTEGRATIONS
Connects with the rest of SAMRISK
Tasks
Maintenance requests live alongside tasks per building.
Fire safety
Failed inspections auto-spawn maintenance requests.
Contractors
Assign requests to your vetted contractors.
Calendar
Schedule due dates on the calendar.
Webhooks
Push request status to your FM system.
AVAILABILITY
In your plan?
Maintenance requests are available from the Pro plan upwards. See pricing →
Frequently asked questions
Tasks are planned project-style work — kanban, recurring, your team. Maintenance is reactive — ad-hoc problems, often involving external contractors. Both live in SAMRISK; they just have different audiences and UX.
Why it matters
Maintenance gets tracked everywhere except where it should be. A WhatsApp message. A scribbled note. A text message to the on-call engineer. SAMRISK puts maintenance requests and schedules alongside the building they belong to — visible to the team, audit-trail preserved, photos captured.